Cost & Vendor Optimization
Reduced vendor spend by 20% while improving service quality and accountability.
IT & Security Leadership
Nicholas Ratcliffe
IT leader with 15+ years of experience spanning enterprise technology, cybersecurity, and ITSM-driven operations. Focused on turning strategy into dependable, measurable results for the business.
Detailed personal information is shared directly when appropriate.
Focus Areas
- Enterprise IT Strategy
- Cybersecurity & Risk Governance
- Multi-Cloud Architecture
- ITSM & Service Delivery
- Vendor & Contract Negotiations
- Remote Team Leadership
15+ years
Technology leadership
$1M+
IT budgets managed
CISSP + SSCP
Security certifications
About
I lead IT and security programs that keep organizations resilient, compliant, and ready to scale. My focus is building the right strategy, then executing with clear priorities, strong vendor partnerships, and teams that deliver. I’m focused on practical, measurable outcomes that support growth and reduce risk. I have experience with a wide range of organizations, from global technology companies to small nonprofits.
Selected Impact
Outcomes delivered across enterprise, nonprofit, and public-sector environments.
Cybersecurity Posture
Strengthened security programs with vendor risk reviews, training, and monitoring.
Modernized Operations
Implemented ITSM processes that boosted cross-functional efficiency and satisfaction.
Scalable Infrastructure
Led multi-cloud strategy across Azure, AWS, and GCP to improve resiliency.
Experience
Highlights from leadership and enterprise technology roles.
Director of Information Technology
Civic News Company · 2022–Present · Fully Remote
- Serve on the Leadership Council and shape enterprise IT and security strategy.
- Align technology investments to organizational objectives and C-suite priorities.
- Lead multi-cloud strategy, IAM, and remote endpoint management at scale.
IT Systems Engineer
Wesley House Family Services · Hybrid
- Managed IT and security programs for eight locations across a multi-site organization.
- Drove HRIS migration and cloud adoption to improve resilience and efficiency.
- Developed disaster recovery and cybersecurity policies across departments.
IT Network Administrator III
Jackson County Public Schools · On-site
- Maintained server infrastructure supporting 6,000+ students and staff.
- Built security training programs and supported district-wide remote learning.
Sr. Technical Advisor
Apple · Remote
- Delivered exceptional technical support and consistently exceeded company performance metrics.
- Trained and coached junior advisors on issue analysis and solution delivery.
Previous roles include IT Manager (Aeroflow Healthcare), Network Analyst (Windstream Communications),
and Technical Support Coordinator II (Verizon Wireless).
Skills & Certifications
Core capabilities spanning strategy, security, and modern infrastructure.
Core Skills
- Enterprise IT Strategy & Roadmapping
- Cybersecurity & Risk Governance
- Identity & Access Management (IAM)
- IT Service Management (ITSM)
- Budgeting & Financial Stewardship
- Vendor & Contract Negotiations
- Cloud Platforms (Azure, AWS, GCP)
Certifications & Education
- ISC2 CISSP
- ISC2 SSCP
- Microsoft MCSA & MCITP
- CompTIA A+
- Certificate in Information Technology, Fayetteville Technical College
Contact
For collaboration or leadership opportunities, send a message below.
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